Shipping policy

SHIPPING POLICY

Last Updated: [Date]

Order Processing

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If there is a significant delay in processing your order, we will contact you using the information provided at checkout.

Shipping Times

Estimated delivery times:

  • Portugal: 7–15 business days

  • European Union: 7–20 business days

Please note that these delivery estimates are not guaranteed and may vary depending on carrier operations, customs procedures, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive tracking information where available.

Please allow up to 72 hours for tracking information to become active after shipment.

Customs, Duties and Taxes

For international shipments, customs duties, import taxes, and other fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Bielli is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Shipments

While we work closely with our shipping partners, we cannot guarantee delivery dates.

Bielli is not responsible for delays caused by customs inspections, carrier disruptions, weather events, or other circumstances beyond our control.

If your package appears lost in transit, please contact us at bielliwear@gmail.com and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

bielliwear@gmail.com