RETURNS & REFUNDS POLICY

Last Updated: [31/05/2026]

1. Return Period

Customers located in the European Union have the right to request a return within 14 days of receiving their order.

2. Return Eligibility

To qualify for a return, items must:

• Be unused and unworn.
• Have original tags attached.
• Be returned in their original packaging.
• Be in resellable condition.

3. Non-Returnable Items

Returns may not be accepted for:

• Items showing signs of wear.
• Damaged items caused by misuse.
• Products excluded by applicable hygiene regulations.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Photos may be required to verify the issue.

Depending on the situation, we may offer:

• A replacement.
• A refund.
• Store credit.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was delivered.
• The item is defective.

6. Refund Process

Once the returned item has been inspected and approved, refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund after several business days, please contact your bank or payment provider before contacting us.